Jenna D'eramo
About Jenna D'eramo
Jenna D'eramo is a Senior Customer Success Manager at Acquia, where she has worked since 2022. She has a diverse background in customer success and account management, with previous roles at Forrester and Putnam Investments.
Current Role at Acquia
Jenna D'eramo serves as the Senior Customer Success Manager for Customer Data Platform (CDP) at Acquia. She has held this position since 2022, contributing to the company's efforts in enhancing customer experiences and ensuring successful implementation of their CDP solutions. Her role involves working closely with clients to understand their needs and provide tailored support.
Previous Experience at Acquia
Prior to her current role, Jenna D'eramo worked at Acquia in various capacities. She served as a Customer Success Manager for Global Accounts from 2020 to 2022 and as a Customer Success Manager for Key Accounts from 2019 to 2020. Additionally, she briefly held the position of Senior Customer Success Manager for Global Accounts in 2022. Her experiences at Acquia have equipped her with extensive knowledge in customer success strategies.
Experience at Forrester
Jenna D'eramo worked at Forrester from 2014 to 2019, initially as an Account Development Manager from 2014 to 2016 and later as a Customer Success Manager for Premier Accounts from 2016 to 2019. During her tenure at Forrester, she focused on client relationship management and account development, enhancing her skills in customer engagement and support.
Background in Client Services
Before her roles at Acquia and Forrester, Jenna D'eramo gained experience in client services at Putnam Investments. She worked as a Client Service Representative from 2011 to 2012 and later as a Control Accountant from 2012 to 2014. This background provided her with a strong foundation in client relations and financial services.
Education and Expertise
Jenna D'eramo earned a Bachelor of Arts degree in Communication with a focus on Marketing from Bryant University, where she studied from 2006 to 2010. Her educational background supports her expertise in customer success and marketing strategies, enabling her to effectively engage with clients and drive successful outcomes.