Jenna Poulin
About Jenna Poulin
Jenna Poulin is a Customer Success Manager for Global Accounts at Acquia, where she has worked since 2020. She has a diverse background in customer success and account management, with previous roles at Forrester and Putnam Investments.
Work at Acquia
Jenna Poulin has been serving as the Customer Success Manager for Global Accounts at Acquia since 2020. In this role, she focuses on ensuring client satisfaction and fostering strong relationships with global accounts. Prior to this position, she worked as a Customer Success Manager for Key Accounts at Acquia from 2019 to 2020, where she contributed to client success strategies and account management.
Previous Experience in Customer Success
Before joining Acquia, Jenna Poulin held various roles in customer success and account management. She worked at Forrester as a Customer Success Manager for Premier Accounts from 2016 to 2019, where she managed high-profile client relationships. Additionally, she served as an Account Development Manager at Forrester from 2014 to 2016, focusing on developing client accounts.
Background in Finance and Recruitment
Jenna Poulin began her career at Putnam Investments, where she worked as a Control Accountant from 2012 to 2014 and as a Client Service Representative from 2011 to 2012. She also gained experience in recruitment as a Physician Recruiter at Barton Associates from 2010 to 2011. These roles provided her with a solid foundation in client service and financial management.
Education and Expertise
Jenna Poulin earned a Bachelor of Arts in Communication with a focus on Marketing from Bryant University, completing her studies from 2006 to 2010. This educational background has equipped her with skills in communication and marketing strategies, which she applies in her customer success roles.