Jennifer Kidd
About Jennifer Kidd
Jennifer Kidd is a Senior Customer Account Manager at Acquia, where she has worked since 2022. With a background in tourism management and extensive experience in customer account management and business solutions, she has held various roles in the travel industry since 2006.
Work at Acquia
Jennifer Kidd currently serves as a Senior Customer Account Manager at Acquia, a position she has held since 2022. In this role, she is responsible for managing customer accounts and ensuring client satisfaction. Prior to her current position, she worked at Acquia as a Customer Account Manager from 2019 to 2022, where she developed her skills in customer relationship management and account strategy.
Previous Experience in the Travel Industry
Before joining Acquia, Jennifer Kidd held several roles in the travel industry. She worked at Amadeus IT Group as a Solution Expert Specialist in the Online Segment from 2018 to 2019. Additionally, she served as a Business Line Manager at Amadeus IT Group from 2017 to 2018. Her experience also includes positions at dnata as Hotel Contracts Manager - UK from 2013 to 2016, and at Secret Escapes as Hotel Contracts Manager from 2016 to 2017.
Education and Expertise
Jennifer Kidd studied at the University of Bedfordshire, where she earned a BA Hons in International Tourism Management from 2000 to 2003. This educational background has provided her with a solid foundation in tourism and customer service, which she has applied throughout her career in various roles within the travel and technology sectors.
Career Progression
Jennifer Kidd has a diverse career history that spans over a decade in the travel and technology industries. She began her career as a Product Executive at Cosmos Holidays from 2006 to 2007, followed by a role as a Pricing Team Member at Flight Centre from 2007 to 2009. She then transitioned to dnata, where she worked for three years before taking on roles at Hotels4u.com and Secret Escapes.