Jj Ark
About Jj Ark
Jj Ark serves as the Manager of Support for the Americas West region at Acquia, where he has worked since 2014. With a background in data and networking, he has held various roles in the telecommunications industry and currently manages a team of nine support professionals.
Work at Acquia
Jj Ark has been employed at Acquia since 2014, initially serving as a Lead Support Engineer. In 2022, he transitioned to the role of Manager, Support - Americas West. In this position, he manages a team of nine individuals, providing mentorship and acting as a point of escalation for support issues. His contributions have been significant in enhancing the support organization within Acquia, which is located at 1120 NW Couch St. Suite 630, Portland, OR 97209.
Previous Employment History
Prior to joining Acquia, Jj Ark held various positions in the telecommunications and support sectors. He worked at GST Telecom as a Network Operations Center Frame Technician III and as a Shift Lead in Dialup Technical Support from 1997 to 1999. He also served as a Care Services-Retention Mentor at DIRECTV through Staff Finders, INC. in 2002. His experience includes roles at Integra as a Client Project Manager from 2010 to 2014 and at Charter Communications as a Head End Coordinator from 2005 to 2006. Additionally, he worked at Comcast as a Test Activation Coordinator and Broadband Service Assurance Fulfillment Agent from 2002 to 2005.
Education and Expertise
Jj Ark possesses extensive experience in data, networking, and support organization. He is currently preparing for the Project Management Professional (PMP) certification exam, which indicates a commitment to furthering his expertise in project management and leadership within the support sector.
Leadership and Team Management
In his current role at Acquia, Jj Ark leads a team of nine support professionals. His responsibilities include providing mentorship to team members and serving as a point of escalation for complex support issues. His leadership approach focuses on fostering a collaborative environment that enhances team performance and customer satisfaction.