John Maden
About John Maden
John Maden is a Senior Customer Success Manager at Acquia, with extensive experience in account management and business development. He has held various leadership roles in companies such as J.D. Edwards/PeopleSoft, McAfee, and BMC Software, and holds a First Class BSc Hons in M.O.R.S.E. from the University of Warwick.
Current Role at Acquia
John Maden serves as a Senior Customer Success Manager at Acquia, a position he has held since 2021. In this role, he focuses on ensuring customer satisfaction and success by acting as a primary point of contact for service delivery. His responsibilities include collaborating with customer support and product development teams to address client needs effectively. Maden's experience allows him to manage multiple projects across various customer bases, emphasizing issue resolution and escalation handling to achieve successful outcomes.
Previous Experience at J.D. Edwards/PeopleSoft
Before joining Acquia, John Maden worked at J.D. Edwards/PeopleSoft as a Technical Consulting Manager for the N-EMEA region from 1999 to 2004. His tenure lasted five years and took place in Reading, United Kingdom. In this role, he gained valuable experience in technical consulting, which contributed to his expertise in managing business partners and supporting the partner ecosystem.
Professional Background in Software Services
John Maden has held various significant positions in the software services industry. He worked as the Head of Global Professional Services at Rivo Software for nine months in 2014-2015. Additionally, he served as the UK Software Consulting Manager at BMC Software from 2007 to 2009 and as Services Director for N-EMEA at McAfee from 2004 to 2007. His roles have equipped him with substantial experience in account management and business development.
Education and Expertise
John Maden studied at the University of Warwick, where he earned a BSc Hons in M.O.R.S.E. (Maths, Operations Research, Statistics & Economics) with First Class honors. His educational background provides a strong foundation for his expertise in managing business partners through commercial frameworks and enablement programs. Maden possesses a blend of technical and commercial acumen, allowing him to build trusted relationships at senior levels within client organizations.
Skills in Project Management and Business Development
John Maden has developed a strong skill set in project management and business development throughout his career. He is adept at working with sales and marketing teams to create and articulate value propositions and service proposals. His experience includes managing multiple projects and focusing on issue and escalation handling, which drives successful project outcomes across diverse customer bases.