Karlie Creps
About Karlie Creps
Karlie Creps is a Senior Customer Success Manager currently working at Acquia in the Austin, Texas Metropolitan Area. She has extensive experience in customer success and management roles across several companies, including Smarsh and Exterro.
Work at Acquia
Karlie Creps has been employed at Acquia as a Senior Customer Success Manager since 2021. In this role, she is responsible for managing customer relationships and ensuring client satisfaction. Her work focuses on helping clients maximize the value of Acquia's products and services. She operates within the Austin, Texas Metropolitan Area, contributing to the company's customer success initiatives.
Previous Experience at Smarsh
Prior to her current role at Acquia, Karlie Creps worked at Smarsh in various capacities. She served as a Senior Customer Success Manager and Team Lead for four months in 2021. Before that, she held the position of Customer Success Manager from 2020 to 2021 for five months and worked as a Customer Success Specialist in 2020 for seven months. Her experience at Smarsh involved enhancing customer engagement and support.
Experience at Exterro
Karlie Creps worked at Exterro in two roles. She was a Business Development Manager from 2017 to 2018 for eleven months, where she focused on developing client relationships. Following this, she served as a Client Relationship Manager in 2018 for eight months. Her time at Exterro contributed to her skills in client management and business development.
Background in Behavioral Healthcare
Karlie Creps has a background in behavioral healthcare, having worked at Cascadia Behavioral Healthcare. She served as a Vocational Rehabilitation Specialist and Case Manager from 2016 to 2017 for eight months. Additionally, she was a Secure Residential Treatment Specialist from 2015 to 2016 for eleven months. These roles involved supporting individuals in their rehabilitation and treatment processes.
Education and Expertise
Karlie Creps earned her Bachelor's of Science degree from Portland State University, completing her studies from 2012 to 2015. Her educational background provides a foundation for her professional roles in customer success and behavioral healthcare. She has developed expertise in client relationship management and customer engagement throughout her career.