Kent Gale
About Kent Gale
Kent Gale is the Senior Director of Global Support Innovations at Acquia, where he focuses on improving service delivery operations. He has extensive experience in software and SaaS platform services, having held various leadership roles in both North America and Europe.
Work at Acquia
Kent Gale has been employed at Acquia since 2008, serving as the Senior Director of Global Support Innovations. In this role, he focuses on enhancing the culture, organization, infrastructure, tooling, and policy of service delivery operations. His leadership aims to improve the overall efficiency and effectiveness of support services within the company.
Previous Experience
Prior to his current role, Kent Gale held several positions in various companies. He worked as a Senior Project Manager at Angus Systems from 2003 to 2008 in Toronto, Ontario, Canada. He also served as the Director of Customer Support at On Technology from 1993 to 1997 in the United States. Additionally, he was the Vice President of Operations at Idl Systems from 2000 to 2002 in Germany.
Education and Expertise
Kent Gale studied at Harvard University from 1985 to 1990, where he gained foundational knowledge that supports his career in service delivery and operations. He specializes in developing service organizations specifically for startups and mid-sized companies, leveraging his extensive experience in software and SaaS platform services in a B2B environment.
Industry Experience
Kent Gale has extensive experience in delivering software and SaaS platform services across both local and distributed locations. His background in various operational roles has equipped him with the skills necessary to enhance service delivery and support operations in diverse business environments.