Laurel Ghosh Roy
About Laurel Ghosh Roy
Laurel Ghosh Roy serves as the Global Account Director at Acquia, having transitioned from Widen, an Acquia company, where she held various roles in sales and customer success. With a background in psychology and business administration, she has extensive experience in mentoring and developing sales strategies.
Current Role at Acquia
Laurel Ghosh Roy serves as the Global Account Director at Acquia, a position she has held since 2024. In this role, she operates remotely and focuses on managing global accounts, ensuring client satisfaction, and driving business growth. Her responsibilities include developing strategic initiatives to enhance customer relationships and overseeing account management processes.
Previous Experience at Widen
Prior to her current role, Laurel worked at Widen, an Acquia company, in various capacities. She was a Senior Enterprise Sales Advisor (Expansions SME) from 2021 to 2024, where she specialized in identifying expansion opportunities. Additionally, she served as a Senior Enterprise Account Executive for a brief period in 2024, contributing to sales efforts in a remote setting. Her tenure at Widen also included roles as a Senior Customer Success Manager and Foundational Senior Customer Advisor.
Educational Background
Laurel Ghosh Roy holds a Bachelor of Arts in Psychology from the University of Hawaii at Manoa, where she studied from 2007 to 2011. She is currently pursuing a Master of Business Administration (MBA) at Penn State University, expected to be completed in 2025. Her educational background combines psychology with business administration, providing a strong foundation for her career in account management and sales.
Achievements and Contributions
Laurel has received recognition for her outstanding performance, including the President's Club designation. She actively mentors and coaches various roles within her organization, such as Account Managers and Customer Success Managers. Additionally, she has developed enablement resources, including pitch decks and training sessions, to support her team in pursuing expansion opportunities. Her leadership in spearheading a sales campaign in 2019 significantly contributed to the company's growth strategy.
Career Progression and Roles
Laurel's career includes diverse roles that have contributed to her expertise in customer success and sales. She began as a Foundational Customer Support Representative at LoadTrek from 2013 to 2015, followed by a role as a Foundational Customer Success Manager at AkitaBox. She also worked as an Office/Systems Manager at Think It Then Ink It and served as a Loaned Executive for United Way of Dane County in 2016. This varied experience has equipped her with a comprehensive understanding of customer needs and business operations.