Layla Eljerman
About Layla Eljerman
Layla Eljerman is a Senior Customer Success Manager at Acquia, where she has worked since 2022. With over 20 years of experience in business growth and performance improvement, she has held various leadership roles in companies such as Salesforce and Johnsons Corporate Pty Ltd.
Work at Acquia
Layla Eljerman has been serving as the Senior Customer Success Manager APJ at Acquia since 2022. Based in Sydney, New South Wales, Australia, she focuses on enhancing customer experiences and driving business growth through effective customer engagement strategies. Her role involves collaborating with clients to ensure they achieve lasting and valuable impacts for their businesses.
Previous Experience at Salesforce
Before joining Acquia, Layla worked at Salesforce as a Senior Principal Customer Success Manager ANZ from 2016 to 2020. In this position, she was responsible for managing customer relationships and ensuring successful implementation of Salesforce solutions. Her tenure at Salesforce contributed to her extensive experience in customer success management.
Background in Corporate Management
Layla has a diverse background in corporate management, having worked at Johnsons Corporate Pty Ltd - Member of M&A Worldwide from 2000 to 2012. During her 12 years there, she held various roles including General Manager, State Manager, and National Sales Manager. This experience provided her with a strong foundation in business operations and sales management.
Education and Expertise
Layla holds a Masters of Management from Macquarie Business School, which she completed from 2008 to 2011. She also studied Marketing Management and Real Estate Management at TAFE NSW, achieving a Diploma. Additionally, she is globally certified in PROSCI Change Management Methodology, having studied at PROSCI. Her educational background supports her expertise in business growth and performance improvement.
Involvement with Windgap Foundation
Layla served in various capacities at Windgap Foundation, including General Manager of Windgap Enterprises from 2013 to 2015 and Non-Executive Director from 2011 to 2013. Her roles at Windgap Foundation allowed her to contribute to the organization's mission while gaining experience in non-profit management.