Lisa Carbonell
About Lisa Carbonell
Lisa Carbonell is a Technical Support Engineer at Acquia, where she has worked since 2021. She has a background in software engineering, bookkeeping, and organizational development, and facilitates workshops on Non-Violent Communication and Transactional Analysis.
Work at Acquia
Currently, Lisa Carbonell serves as a Technical Support Engineer at Acquia, a role she has held since 2021. In this position, she is responsible for managing and resolving complex technical issues, particularly those involving Drupal and the LAMP stack. Lisa also creates and updates Knowledge-base articles and Troubleshooting Guides to improve team efficiency. Prior to her current role, she worked as a Software Engineer Apprentice at Acquia from 2019 for 11 months, where she gained valuable experience in technical support and software development.
Education and Expertise
Lisa Carbonell has a diverse educational background. She studied Full Stack JavaScript at Treehouse, where she achieved a Tech Degree from 2018 to 2019. Additionally, she holds a Master's level education in Organizational Development from Bastyr University / Leadership Institute of Seattle, focusing on Applied Behavioral Science, Coaching, and Consulting. Lisa also earned a Bachelor of Arts in Business Management and Marketing, with a minor in Spanish, from Webster University. This educational foundation supports her expertise in technical support and organizational development.
Background
Lisa Carbonell has a varied professional background that includes experience in both technical and non-technical roles. She worked as a Bookkeeper at Breitenbush Hot Springs from 2013 to 2016, where she managed financial records in Detroit, Oregon. In 2020, she briefly served as a Software Engineer Apprentice at Vacasa in Portland, Oregon. Lisa's experience spans multiple industries, contributing to her comprehensive skill set in technical support and organizational development.
Achievements
Throughout her career, Lisa Carbonell has demonstrated leadership and expertise in technical support. She actively mentors and trains team members, enhancing their skills and knowledge in the field. Lisa facilitates workshops on Non-Violent Communication and Transactional Analysis, showcasing her commitment to personal and professional development. Her contributions to creating Knowledge-base articles and Troubleshooting Guides reflect her dedication to improving team efficiency and resolving complex technical issues.