Melissa Juvinall
About Melissa Juvinall
Melissa Juvinall is a Senior Managed Services Consultant at Acquia, with extensive experience in digital asset management and customer service. She has held various roles in the field since 1999, including positions at Widen and State Farm Insurance, and has earned multiple degrees in English and Library Science.
Current Role at Acquia
Melissa Juvinall currently serves as a Senior Managed Services Consultant at Acquia, a position she has held since 2023. In this role, she leads projects involving large and complex customers, focusing on enhancing product offerings and implementing process improvements. Her responsibilities include ensuring a seamless customer experience through meticulous project management.
Previous Experience at Acquia and Widen
Prior to her current role, Melissa worked as a Managed Services Consultant at Acquia from 2021 to 2023. Before that, she was a Managed Services Specialist at Widen, an Acquia company, from 2019 to 2021. During her time at both companies, she developed expertise in digital asset management (DAM), metadata, and data analysis.
Educational Background
Melissa Juvinall has a strong educational foundation. She earned a Master of Library & Information Science (MLIS) from the University of Wisconsin-Madison, completing her studies from 2017 to 2019. She also holds a Master of Arts and a Bachelor of Arts in English from Illinois State University, where she studied from 1996 to 2001. Additionally, she obtained an Associate of Arts degree from Joliet Junior College from 1994 to 1996.
Diverse Work History
Melissa's work history includes various roles across different organizations. She worked as a Quality Assurance Team Member at State Farm Insurance from 1999 to 2001 and as an Office Manager at Bible Tracts Inc from 2001 to 2002. She also gained experience as a Library Page at Oregon Public Library from 2021 to 2022 and as a Campus Staff Worker at InterVarsity Christian Fellowship from 2002 to 2004.
Skills and Expertise
Melissa Juvinall has demonstrated abilities in digital asset management (DAM), metadata, and data analysis. She is passionate about ensuring a seamless customer experience and works meticulously behind the scenes to achieve this goal. Her diverse skill set supports her effectiveness in managing complex projects and enhancing customer satisfaction.