Mikhail Lessey Hordatt
About Mikhail Lessey Hordatt
Mikhail Lessey Hordatt is a Support Engineer at Acquia, where he has worked since 2022. He has a background in computer science and has held various technical support roles in different organizations since 2014.
Work at Acquia
Mikhail Lessey Hordatt has been employed at Acquia as a Support Engineer since 2022. In this role, he provides technical assistance and support to clients, ensuring that their needs are met effectively. His experience in support engineering allows him to troubleshoot issues and offer solutions to enhance customer satisfaction.
Previous Experience in Software Support
Prior to joining Acquia, Hordatt worked at Tek Experts as a Software Support Engineer, level 2, from 2019 to 2021. His responsibilities included providing advanced technical support and resolving software-related issues for clients in the Colorado Springs, Colorado area. This role helped him develop strong problem-solving skills in a fast-paced environment.
Background in Technical Support Roles
Hordatt has a diverse background in technical support roles. He served as a Monitoring and Response Analyst at Catalyst Repository Systems from 2018 to 2019. He also worked as a Customer Support Analyst at REVISION, Inc. from 2021 to 2022, and as an Onsite Technician at Aurora Public Schools from 2016 to 2018. These positions contributed to his expertise in customer service and technical troubleshooting.
Education and Expertise
Mikhail Hordatt earned a Bachelor of Science (B.S.) degree in Computer Science from LSU Shreveport, studying from 2014 to 2016. His educational background laid the foundation for his career in technology and support engineering. He also gained practical experience as an Assistant System Administrator during his work-study at Louisiana State University Shreveport.
Early Career Development
Hordatt began his career in technical support as a Help Desk Specialist at CSRA Inc. in 2016. He later transitioned to various roles that enhanced his skills in customer support and technical analysis. His early experiences provided him with a solid understanding of the technical support landscape.