Olivia Scola
About Olivia Scola
Olivia Scola serves as an Associate Customer Success Engineer at Acquia, where she leads technical engagements and enhances customer understanding of products. She has a diverse background in various roles, including internships in supply chain and marketing, and holds a degree in Management Engineering from Worcester Polytechnic Institute.
Work at Acquia
Olivia Scola serves as an Associate Customer Success Engineer at Acquia, a position she has held since 2023. Based in Boston, Massachusetts, she operates in a hybrid work environment. In her role, she leads technical engagements with customers, focusing on product usage, consumption, and billing processes. Olivia also provides technical guidance and resources aimed at enhancing customer understanding and satisfaction with Acquia's products. Her responsibilities include hosting enablement calls that facilitate customer education and engagement.
Previous Work Experience
Prior to her current role at Acquia, Olivia Scola gained diverse experience in various positions. She worked as a Service Supply Chain Intern at Hologic, Inc. for two months in 2022. In 2021, she held two internships: one as a Marketing - Digital Experience Intern at MaineHealth and another as a Technical Project Manager at State Street, both for two months. Additionally, she worked as a CMS Specialist at 423interactive, LLC. from 2020 to 2021 for eight months and as a Marketing Content Associate at Energy Circle LLC in 2019 for five months.
Education and Expertise
Olivia Scola completed her high school education at Baxter Academy for Tech & Sciences, earning her High School Diploma from 2015 to 2019. She then attended the University of Southern Maine for five months in 2019 before transferring to Worcester Polytechnic Institute. At Worcester Polytechnic Institute, she studied Operations Management and Industrial Engineering, achieving a degree in Management Engineering from 2019 to 2023. Her educational background provides her with a strong foundation in technical and operational principles.
Skills and Responsibilities
In her role at Acquia, Olivia Scola is actively involved in expanding product knowledge to improve customer success strategies. She is responsible for creating digital assets and shareable content that supports both internal teams and customers. Her focus on enhancing customer understanding and satisfaction reflects her commitment to customer success and technical engagement.