Patti Barlow
About Patti Barlow
Patti Barlow is a Technical Account Manager with extensive experience in client relations and project management across various companies. She has a proven ability to transform challenging client interactions into successful partnerships and has consistently improved client satisfaction metrics.
Work at Acquia
Patti Barlow currently serves as a Technical Account Manager at Acquia, a role she has held since 2024. In this position, she focuses on enhancing client relationships and ensuring successful product implementation. Prior to this role, she worked as a Product Enablement Specialist at Acquia from 2023 to 2024. Her responsibilities included providing support and guidance to clients, helping them navigate technical challenges, and improving their overall experience with Acquia's offerings.
Previous Experience in Project Management
Before joining Acquia, Patti Barlow held various positions in project management and account management. She worked at Taoti Creative as a Project Manager from 2017 to 2019, where she managed projects in the Washington D.C. Metro Area. Following this, she served as an Account Director at Forum One from 2019 to 2022 in Alexandria, Virginia, overseeing client accounts and ensuring successful project delivery.
Background in Technical Support and Development
Patti Barlow has a diverse background in technical support and business development. She worked as a Software Support Engineer at FileTek from 2011 to 2013 in Rockville, Maryland, where she provided technical assistance to clients. Additionally, she served as an Internet Business Development Specialist at Stickdog Telecom from 1998 to 2003 in Vienna, Virginia, contributing to the growth of the company's internet services.
Expertise in Client Relations
Patti Barlow specializes in transforming challenging client relations into successful partnerships. She has a proven ability to navigate and course-correct difficult situations, ensuring client satisfaction. Her skill set includes translating complex technical issues for individuals at various levels of technical understanding, making her an asset in client-facing roles.
Achievements in Team Management
During her tenure at d'Vinci Interactive from 2014 to 2017, Patti successfully expanded a team from 10 to over 20 members within two months for a large government contract. This involved hiring, onboarding, and facilitating the badging process for new team members, demonstrating her leadership and organizational skills.