Paula De Losh
About Paula De Losh
Paula De Losh is a Manager of Customer Success Programs at Acquia, where she has worked since 2022. With over 30 years of experience in customer success, she specializes in onboarding implementation and team development.
Current Role at Acquia
Paula De Losh currently serves as the Manager of Customer Success Programs at Acquia, a position she has held since 2022 in Boston, Massachusetts. In this role, she focuses on enhancing customer experiences and ensuring successful onboarding implementations. Her responsibilities include overseeing customer success initiatives and leading teams to achieve high performance.
Previous Experience at Acquia
Paula De Losh has held multiple roles at Acquia from 2014 to 2022. She worked as a Customer Success Manager for Acquia Ready, where she contributed to customer onboarding and support. She also served as a Senior Customer Success Manager and Senior Onboarding Operations Manager, accumulating significant experience in customer success strategies and program management.
Early Career Background
Before her tenure at Acquia, Paula De Losh gained valuable experience in various roles. She worked as a Contractor Support/Statistics Reporting at NEBS from 2004 to 2006 and as a Senior Manager of Technical Support at NewsEdge from 1997 to 2002. Additionally, she spent eight years at Millipore in Corporate Library/MIS/Operations, where she developed her operational and technical skills.
Education and Training
Paula De Losh has pursued her education at multiple institutions. She studied at Middlesex Community College and Shawsheen, and she also attended Northeastern University. Her educational background complements her extensive experience in customer success and operational management.
Skills and Expertise
Paula De Losh possesses over 30 years of experience in customer success, focusing on providing exceptional service and support. She specializes in onboarding implementation and demonstrates expertise in various communication and collaboration platforms, including Slack, Hipchat, and ZOOM. Additionally, she is proficient in tools such as Gainsight, Zendesk, Jira, and Confluence, which enhance her ability to manage customer success programs effectively.