Rachel Kirschen Berk
About Rachel Kirschen Berk
Rachel Kirschen Berk is a Senior Manager of Customer Success at Acquia, with a diverse background in customer success and management across various companies. She has held significant roles at Onclusive, Unily, Meltwater, and Simpson Thacher, and holds a Bachelor of Science degree in Psychology and Business Leadership from the University of Delaware.
Work at Acquia
Rachel Kirschen Berk has been serving as the Senior Manager of Customer Success at Acquia since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of Acquia's solutions. Her experience in customer success management allows her to effectively lead initiatives that drive customer engagement and retention.
Previous Experience in Customer Success
Prior to her current role, Rachel worked at Onclusive (formerly AirPR) as the Director of Customer Success from 2016 to 2019. She managed customer relationships and led strategies to improve service delivery. Additionally, she served as the Head of Customer Success for North America at Unily from 2019 to 2021, where she oversaw customer success operations and team performance.
Background in Legal and Management Roles
Rachel's career began in the legal field, where she worked as a Corporate Paralegal at Simpson Thacher for five months in 2006. She later transitioned to a managerial role at Simpson Thacher & Bartlett LLP, serving as Manager of Legal Personnel and Professional Development from 2007 to 2012. Her diverse background includes experience as an Executive Assistant to the Chief Revenue Officer at Time Inc. from 2012 to 2013.
Education and Expertise
Rachel Kirschen Berk earned her Bachelor of Science degree with Honors in Psychology and Business Leadership from the University of Delaware, where she studied from 2002 to 2006. Her educational background provides her with a strong foundation in understanding customer behavior and effective management practices.
Career Development and Project Management
In addition to her customer success roles, Rachel has experience in project management and public relations. She worked as a Project Manager at Indiegogo from 2013 to 2014, where she contributed to development and public relations initiatives. Earlier in her career, she held an Account Manager position at Meltwater for six months in 2014.