Rebecca Cann
About Rebecca Cann
Rebecca Cann serves as an Associate Customer Support Engineer at Acquia, where she has worked since 2020. With a background in customer success and design, she has developed strong problem-solving skills and collaborates with internal teams to improve client experiences.
Work at Acquia
Rebecca Cann has been employed at Acquia since 2020, serving as an Associate Customer Support Engineer. In this role, she develops and implements communication strategies to address the technical needs of a global audience. She utilizes advanced problem-solving skills to tackle complex technical challenges in real-time across multiple technical domains. Additionally, she actively collaborates with various internal teams within the Support organization to enhance client outcomes.
Previous Experience
Before joining Acquia, Rebecca Cann worked at BROMFIELD PEN SHOP INC as a Customer Success and Visual Designer from 2018 to 2020 in Boston, MA. She also held the position of Shopkeeper at The Trustees of Reservations for five months in 2017 at Appleton Farms within the Boston Public Market. Earlier in her career, she worked as an Instructor at Kaplan International English for eight months in 2015 and completed a User Experience Design Immersive program at General Assembly in 2017.
Education and Expertise
Rebecca Cann studied at the University of Massachusetts Amherst, where she earned a Bachelor of Fine Arts (BFA) in Painting from 2012 to 2014. Prior to that, she attended the Massachusetts College of Art and Design, studying Painting from 2010 to 2012. Her educational background in the arts complements her technical skills in customer support and user experience design.