Rebecca Running
About Rebecca Running
Rebecca Running serves as the Director of Customer Experience at Acquia, a position she has held since 2024. With a diverse background in customer service and professional services, she has accumulated extensive experience across various roles in multiple companies over the years.
Work at Acquia
Rebecca Running has been serving as the Director of Customer Experience at Acquia since 2024. In this role, she focuses on enhancing customer interactions and satisfaction. Prior to this position, she held the role of Director of Professional Services at Acquia for a brief period of two months in 2024. Her experience at Acquia spans multiple roles, showcasing her commitment to improving customer service and professional services within the organization.
Professional Experience at Widen
Rebecca Running worked at Widen for several years in various capacities. She served as a Professional Services Manager from 2020 to 2022, where she managed service delivery and client relationships. Prior to that, she was a Software Implementation Consultant at Widen from 2018 to 2020, assisting clients with software integration. Additionally, she held the position of Marketing Technology Consultant for six months in 2020 and was a Customer Experience Manager from 2016 to 2018, focusing on client satisfaction and support.
Previous Roles and Responsibilities
Rebecca has held several significant positions throughout her career. She was the Vice President of Account Management & Customer Service at Digsite Inc. for eight months in 2015. Earlier, she worked at UnitedHealthcare as a Strategic Client Executive from 2002 to 2004. At Zywave, she served as a Partner Consultant from 2004 to 2007 and as Manager of Product Operations from 2007 to 2009. Additionally, she worked at Navitus Health Solutions as a Senior Client Services Executive from 2012 to 2015 and as a Business Development Manager at Forte Research Systems, Inc. in 2012.
Education and Academic Background
Rebecca Running earned her Bachelor of Science degree in Natural Resources and Ecology from the University of Wisconsin-Madison. She attended the university from 1993 to 1997, where she developed a foundational understanding of ecological principles and resource management. This educational background has contributed to her analytical skills and understanding of customer experience in various sectors.