Ryan Stanley
About Ryan Stanley
Ryan Stanley is a Senior Technical Support Engineer specializing in remote administration at Acquia, where he has worked since 2016. He has a background in technical support and software development, having previously worked at DataSift and Arrow Electronics.
Work at Acquia
Ryan Stanley has been employed at Acquia as a Senior Technical Support Engineer in Remote Administration since 2016. In this role, he is responsible for deploying and testing update branches with customers, ensuring seamless integration of updates. He specializes in deep dive troubleshooting to resolve complex site failures that may arise from updates. His contributions include developing PHP scripts and internal tools aimed at enhancing the efficiency of technical support operations.
Previous Experience in Technical Support
Before joining Acquia, Ryan Stanley worked at DataSift as a Technical Support Engineer for eight months in 2015, based in Reading, United Kingdom. He also held the position of Team Leader in Cloud Technical Support at Arrow Electronics from 2012 to 2015, where he managed a team and provided technical support. His earlier experience includes a role as a Sales Assistant at HMV for three months in 2012 in Woking.
Education and Expertise
Ryan Stanley studied Computer Games Technology at the University of Portsmouth, where he earned a Bachelor of Science (BSc) degree from 2009 to 2012. Prior to that, he completed his A levels at Woking College from 2005 to 2008. His educational background provides a solid foundation for his technical support expertise, particularly in troubleshooting and software development.
Technical Skills and Contributions
In his current role at Acquia, Ryan Stanley has developed PHP scripts and internal tools that improve the efficiency of technical support operations. His technical skills include deep dive troubleshooting, which allows him to effectively address and resolve complex site failures caused by software updates. His ability to deploy and test updates with customers demonstrates his commitment to ensuring high-quality service.