Shannon Holmes
About Shannon Holmes
Shannon Holmes serves as the VP of Account Management and Customer Success at Acquia, where he has driven over 300% growth in the EMEA region. With a background in account management and consulting, he has consistently achieved high renewal rates and transformed underperforming regions into top performers.
Current Role at Acquia
Shannon Holmes serves as the Vice President of Account Management and Customer Success at Acquia. He has held this position since 2024 and operates in a hybrid capacity from Reading, England. In this role, he focuses on enhancing customer satisfaction and managing key accounts, leveraging his extensive experience in the field.
Previous Positions at Acquia
Prior to his current role, Shannon Holmes worked at Acquia as the Associate Vice President of Account Management and Customer Success from 2021 to 2024. He also held the position of Senior Director of Account Management and Customer Success for the EMEA region in 2021. During his tenure, he achieved significant growth and consistently maintained high renewal rates.
Professional Background
Shannon Holmes has a diverse professional background. He worked at Endeca as a Principal Consultant from 2004 to 2007 and later as a Solution Architect at Endeca Technologies from 2008 to 2012. He also served as a Principal Sales Consultant at Oracle from 2012 to 2015. His experience spans various roles in account management and consulting, contributing to his expertise in customer success.
Achievements in EMEA Growth
During his time at Acquia, Shannon Holmes achieved over 300% growth in the EMEA region over four years. He transformed the region from underperforming to the top region globally by leading high-performing teams. His efforts resulted in consistently high renewal rates, exceeding 90%.
Education and Academic Background
Shannon Holmes studied at Brandeis University, where he earned a Bachelor's degree in Economics from 1994 to 1998. His academic background has provided a strong foundation for his career in account management and customer success.