Sophie Gras
About Sophie Gras
Sophie Gras serves as the Team Lead for EMEA Customer Support at Acquia, a position she has held since 2021 in Reading, England. She has extensive experience in customer support, having worked at Acquia for over nine years in various roles, including Customer Support Engineer and Senior Customer Support Engineer.
Work at Acquia
Sophie Gras has been serving as the Team Lead for EMEA Customer Support at Acquia since 2021. In this role, she oversees customer support operations across the Europe, Middle East, and Africa regions from the company's office in Reading, England. Prior to her current position, she worked at Acquia as a Customer Support Engineer from 2015 to 2021, where she gained extensive experience in customer service and technical support. Additionally, she held the position of Senior Customer Support Engineer from 2017 to 2021, further enhancing her expertise in customer relations and support strategies.
Education and Expertise
Sophie Gras holds a Diplôme d'Ingénieur in Agronomy from Ecole nationale d'Ingénieurs des Travaux agricoles de Clermont-Ferrand, where she studied from 1996 to 1999. She furthered her education at AgroParisTech, completing a Mastère Spécialisé in Géomatique - Conduite de projets in 2008. Her studies included topics such as geographic information systems (SIG), databases (BDD), web mapping, mobile SIG, remote sensing, and project management in GIS, equipping her with a solid foundation in technical and analytical skills relevant to her roles in customer support.
Background
Sophie Gras began her career at Acquia in Montpellier, France, where she worked for six years as a Customer Support Engineer. Her tenure included a promotion to Senior Customer Support Engineer, where she spent an additional four years. This experience provided her with a deep understanding of customer needs and technical challenges, which she has leveraged in her current leadership role. Her background in agronomy and geomatics complements her technical support capabilities, enabling her to approach customer issues with a unique perspective.