Viviana Castillo Serrano
About Viviana Castillo Serrano
Viviana Castillo Serrano is a Senior Support Coordinator at Acquia, with a background in marketing and account management. She holds a Bachelor of Arts in Communication and Advertising Management from Portland State University and actively pursues language learning and content creation.
Current Role at Acquia
Viviana Castillo Serrano serves as a Senior Support Coordinator at Acquia, a position she has held since 2022. In this role, she is responsible for providing technical support and ensuring customer satisfaction. Her experience in tech support allows her to effectively address client needs and contribute to the overall success of the organization.
Previous Experience in Marketing and Production
Viviana has a background in marketing and production, having worked as a Marketing Intern at Live Wire Radio for five months in 2022. During her internship, she contributed to the development and execution of radio content, enhancing her skills in content creation and marketing strategies. Additionally, she served as a Production Intern at the same organization, further solidifying her experience in the media industry.
Experience at FIR Northwest
At FIR Northwest, Viviana held multiple roles, including Senior Account Manager and Managing Director in 2022. As Senior Account Manager, she managed client accounts and ensured the delivery of services. Her brief tenure as Managing Director involved overseeing operations and strategic initiatives. These roles provided her with valuable insights into account management and leadership.
Educational Background in Communication and Advertising
Viviana studied at Portland State University, where she earned a Bachelor of Arts in Communication and Advertising Management from 2019 to 2022. Her education equipped her with knowledge in communication strategies, advertising techniques, and media relations, which are applicable to her professional roles.
Passions and Personal Interests
Viviana actively engages in learning new languages, reflecting her commitment to personal growth and cultural understanding. She has a passion for content creation, which complements her professional role in tech support. In her leisure time, she enjoys attending concerts and exploring new recipes, showcasing her interests in music and culinary arts.