Mark A.
Director Customer Service Operations @ Acronis
About Mark A.
Experienced leader in all phases of support management. Focus on starting support organizations from scratch or rejuvenating under performing support organization through transformation leadership. Known for assisting organizations to strategically differentiate themselves and their products or services through superior customer support. Success in leading remote and international staff in fast paced global 24x7x365 environments. History of implementing support best practices and support technology stack such as ticketing systems, and customer facing self-help. In depth knowledge of telecommunications and call center technology (U.S. patent).