Alyssa Dyas
About Alyssa Dyas
Alyssa Dyas serves as the Manager of Customer Experience at ActiveCampaign, where she oversees a multilingual department and fosters a culture of learning among team members. With a background in technical support and account management, she has achieved high customer satisfaction scores and holds certifications in customer experience leadership.
Current Role at ActiveCampaign
Alyssa Dyas serves as the Manager of Customer Experience at ActiveCampaign, a position she has held since 2022. In this role, she oversees a multilingual department responsible for managing chat, ticket, and strategic accounts. Her focus is on fostering a culture of learning and growth among team members through effective coaching and mentoring. Dyas utilizes tools such as Looker and Zendesk Explorer to generate reports that help identify customer trends and improve service delivery.
Previous Experience in Customer Support
Before joining ActiveCampaign, Alyssa Dyas accumulated significant experience in customer support roles. She worked at Airspace as a Senior Product Support Manager from 2021 to 2022. Prior to that, she spent six years at GoSpotCheck as a Senior Technical Support Analyst and Senior Software Support Manager from 2015 to 2021. Her career began at SpotXchange as an Account Manager from 2013 to 2014 and included a role as an Account Executive at ServiceSource from 2014 to 2015.
Education and Qualifications
Alyssa Dyas earned a Bachelor of Specialized Studies in Communication and Marketing Management from Ohio University. She holds certifications in customer experience leadership and presentation skills, which support her current role in enhancing customer interactions and team performance.
Achievements in Customer Experience
In her current position, Alyssa Dyas has achieved a team average Customer Satisfaction (CSAT) score of 97%. Additionally, she has secured a 91% customer satisfaction score on strategic accounts. These metrics reflect her commitment to improving processes and outcomes in customer experience.