David Nelson
About David Nelson
David Nelson is a Customer Enablement Specialist at ActiveCampaign, where he has worked since 2021. He has extensive experience in customer success roles at Yelp and has held various positions in sports management and promotions.
Work at ActiveCampaign
David Nelson has been employed at ActiveCampaign as a Customer Enablement Specialist since 2021. In this role, he has created and conducted workshops for clients, focusing on teaching them how to implement and customize recipes in their accounts. His efforts have contributed to achieving a Customer Satisfaction (CSAT) score exceeding 96% and maintaining a retention rate of 98%. Additionally, he increased the Product Adoption Score by 40%. David was also nominated to complete Aspiring Leader training at ActiveCampaign to further develop his leadership skills.
Previous Experience at Yelp
David Nelson has held multiple roles at Yelp, including Customer Success Manager II for the Premier Team and Pilot Teams, as well as Customer Success Manager III for the VIB Team. His tenure at Yelp spanned from 2019 to 2021, during which he worked in various capacities, including Account Manager for the Recovery Team and Customer Success Manager I for the Inbound Team. His experience at Yelp involved managing customer relationships and ensuring client satisfaction.
Background in Sports Management
David Nelson has a background in sports management, having worked at Chicago Sky-Official in various roles, including Senior Account Executive and Account Executive. His time at Chicago Sky spanned from 2012 to 2016, where he was involved in account management and community relations. Additionally, he served as Head Equipment Manager for the Bradley University baseball team from 2007 to 2011, overseeing equipment management for the team.
Education and Expertise
David Nelson studied at Bradley University, where he earned a Bachelor of Science (B.S.) degree in Advertising from 2007 to 2011. He also attended Nazareth Academy from 2007 to 2011. His educational background has equipped him with skills relevant to customer success and enablement, particularly in the context of client engagement and satisfaction.
Internship Experience
David Nelson began his professional career with an internship at ESPN Radio as a Promotions Intern in 2006. This role provided him with foundational experience in promotions and marketing within the sports media industry. He also completed a Community Relations Internship at Chicago Sky-Official in 2011, further enhancing his skills in community engagement and public relations.