Dominick Branigan
About Dominick Branigan
Dominick Branigan is the Manager of Customer Onboarding for EMEA at ActiveCampaign, where he focuses on improving efficiency and client satisfaction. He has a diverse background in customer success and account management, having worked for companies like HubSpot and TransPerfect Translations.
Current Role at ActiveCampaign
Dominick Branigan serves as the Manager of Customer Onboarding for the EMEA region at ActiveCampaign. He has held this position since 2021 and is based in Dublin, County Dublin, Ireland. In this role, he focuses on streamlining procedures to enhance efficiency and client satisfaction during the onboarding process. He leads a multilingual team that supports customers in English and PFIGS languages, which improves the onboarding experience for a diverse clientele across the EMEA region.
Previous Experience at HubSpot
Prior to his current role, Dominick Branigan worked at HubSpot in various capacities. He was an Account Manager in the Partner Success division from 2017 to 2018, and before that, he served as a Business Development Representative from 2013 to 2015. Additionally, he held the position of Senior Channel Account Manager in the Success department from 2015 to 2017. His experience at HubSpot spanned a total of approximately four years and involved significant customer engagement and account management.
Career Background in Account Management
Dominick Branigan has a solid background in account management, having worked in several organizations prior to his current role. He was an Account Manager at TransPerfect Translations from 2008 to 2010 and at STAR Translation Services from 2011 to 2013. He also worked as an Account Manager in Sales at Recruitireland.com from 2006 to 2008. This extensive experience in account management has contributed to his skills in customer relations and onboarding.
Educational Qualifications
Dominick Branigan has pursued various educational qualifications to enhance his expertise in digital marketing and management. He achieved a Postgraduate Certificate in Digital Marketing from Squared Online from 2016 to 2017. He also obtained a Diploma in Digital Marketing from Irish Times Training in 2015. Additionally, he studied European Business Studies at the Institute of Technology, Sligo, earning an Associate’s Degree from 2000 to 2003. Furthermore, he completed a Graduate Diploma in Strategic Management from the Chartered Management Institute from 2007 to 2008.
Contributions to Customer Onboarding
Since joining ActiveCampaign, Dominick Branigan has been instrumental in enhancing the global onboarding experience for customers. His focus on improving processes has led to increased efficiency and client satisfaction. He has played a key role in leading a multilingual team that caters to a diverse customer base, ensuring that onboarding is accessible and effective for clients across the EMEA region.