Hailey Whitney
About Hailey Whitney
Hailey Whitney serves as the Director of Customer Programs & Intelligence at ActiveCampaign, where she specializes in enhancing customer experience through data analysis and feedback aggregation. With a background in customer experience roles and a degree in Communication and Media Studies, she has developed tools and strategies that improve customer satisfaction and loyalty.
Current Role at ActiveCampaign
Hailey Whitney currently serves as the Director of Customer Programs & Intelligence at ActiveCampaign, a position she has held since 2023. In this role, she specializes in aggregating customer feedback into intuitive reports that inform strategic decision-making. Whitney's responsibilities include enhancing customer programs and utilizing insights to improve customer experience across the organization.
Previous Experience at ActiveCampaign
Whitney has held several positions at ActiveCampaign prior to her current role. She worked as a Customer Experience Manager focusing on Voice of Customer (VOC) and Customer Insights from 2020 to 2022. Before that, she served as a Customer Experience Advocate from 2018 to 2020 and as a Product Specialist from 2017 to 2018. Additionally, she was a Senior Customer Experience Manager, VOC & Advocacy from 2022 to 2023, and a Senior Manager, Customer Programs & Intelligence in 2023.
Experience at Wyzant
Before joining ActiveCampaign, Hailey Whitney worked at Wyzant as a Customer Specialist from 2014 to 2017. During her tenure, she developed internal customer experience tools from scratch, which enhanced the company's ability to gather and analyze customer feedback.
Educational Background
Hailey Whitney earned her Bachelor's degree in Communication and Media Studies from Northeastern Illinois University, where she studied from 2009 to 2013. This educational background has contributed to her expertise in customer experience and communication strategies.
Early Career Experience
Hailey Whitney began her career as a Bank Teller at Crystal Lake Bank & Trust, where she worked from 2008 to 2011. This early experience in customer service laid the foundation for her subsequent roles in customer experience and program management.