Jeremy Burke
About Jeremy Burke
Jeremy Burke is an L2 Customer Onboarding Specialist at ActiveCampaign, where he has worked since 2021. He has a diverse background in customer success and account management, with previous roles at companies such as Groupon and CraftJack, and holds a Bachelor of Arts in Sociology/Sociobiology from the University of Mary Washington.
Work at ActiveCampaign
Jeremy Burke currently serves as an L2 Customer Onboarding Specialist at ActiveCampaign, a role he has held since March 2021. In this position, he develops success plans tailored to customer business challenges, showcasing his ability to customize strategies for diverse client needs. His promotion to Level 2 within the Customer Success Organization reflects his skills and contributions to the company. He collaborates with various internal teams, including technical support, sales, marketing, finance, and product teams, indicating strong cross-functional collaboration skills.
Previous Experience
Prior to his current role, Jeremy Burke worked at ActiveCampaign in Customer Success from 2018 to 2021. He also held multiple positions at Groupon, including Account Manager, Strategic Account Manager, and Manager of Inbound Sales, spanning from 2012 to 2015. His experience includes working as an Account Manager at CraftJack and as a Senior Account Manager at OfficeLuv. Additionally, he served as an Editorial Assistant at KnowWho, Inc. and as an Operations Coordinator at Bellator MMA. His early career included a role as a Technical Recruiter at Apex Systems.
Education and Expertise
Jeremy Burke studied at the University of Mary Washington, where he earned a Bachelor of Arts (BA) in Sociology/Sociobiology from 2007 to 2010. He also attended Northern Virginia Community College from 2005 to 2007. His educational background supports his expertise in customer onboarding and success strategies, as well as his innovative approach to problem-solving. He consistently brings creative ideas to improve customer experience and recommends marketing strategies that maximize customer lifetime value.
Professional Skills
Jeremy Burke demonstrates strong skills in customer onboarding and success management. His ability to develop tailored success plans for clients indicates a deep understanding of customer needs and challenges. He has a proven track record of collaborating effectively with cross-functional teams, enhancing the overall customer experience. His expertise in recommending marketing strategies that enhance customer retention and satisfaction further highlights his capabilities in the field.