Jordan Kerr
About Jordan Kerr
Jordan Kerr is a Senior Manager of Customer Experience at ActiveCampaign, where he has worked since 2022. He has extensive experience in technical support and customer service, having held various roles at Acrolinx and Strato AG.
Work at ActiveCampaign
Jordan Kerr serves as the Senior Manager of Customer Experience at ActiveCampaign, a role he has held since 2022. In this position, he is part of a team dedicated to enhancing brand awareness and engagement, which is essential for driving growth and inspiring customers, partners, and prospects. Kerr plays a crucial role in guiding customers and partners on effective usage of the ActiveCampaign platform, contributing to improved customer satisfaction and retention.
Previous Experience in Customer Support
Before joining ActiveCampaign, Jordan Kerr accumulated extensive experience in customer support roles. He worked at Acrolinx in various capacities, including Senior Director Global Support from 2018 to 2022, Director Technical Support from 2012 to 2018, and Manager Technical Support from 2011 to 2012. Additionally, he served as Lead Technical Support Engineer from 2009 to 2011. His tenure at Strato AG as Lead Support Engineer from 2006 to 2008 further solidified his expertise in customer support.
Education and Expertise
Jordan Kerr studied at Middlesex University, where he earned a Bachelor of Arts degree in Recording Arts and Acoustic Design from 2000 to 2005. His educational background complements his professional experience, providing him with a strong understanding of the business, cultural, and technical aspects of projects. This expertise has been instrumental in generating higher levels of revenue and enhancing customer satisfaction.
Achievements in Technical Support
Throughout his career, Jordan Kerr has demonstrated a proven track record of successful high-tech software deployments. His efforts have consistently led to increased customer satisfaction and account retention. His ability to understand complex technical issues and provide effective solutions has made him a valuable asset in the field of customer support.