Kallie Mc Conkie
About Kallie Mc Conkie
Kallie McConkie serves as the Senior Vice President of Customer Experience and Success at ActiveCampaign, a position she has held since 2023. With a diverse background in customer success and training across several companies, including HubSpot, she has significantly contributed to enhancing customer onboarding and education.
Work at ActiveCampaign
Kallie Mc Conkie currently serves as the Senior Vice President of Customer Experience and Success at ActiveCampaign, a position she has held since 2023. Prior to this role, she worked in various capacities within the company, including Director of Customer Success from 2019 to 2021, and VP of Global Services from 2021 to 2023. She also briefly served as VP of Strategic Programs in 2023 and as Interim VP of Customer Support from 2022 to 2023. During her tenure, she played a significant role in expanding ActiveCampaign's global team to improve customer onboarding, education, solutions consulting, and implementation functions.
Career Background
Kallie Mc Conkie began her career at Constant Contact, where she focused on educating customers about email marketing and social media. She then joined HubSpot, where she held several positions, including Senior Inbound Marketing Consultant, Senior Customer Training Specialist, Principal Customer Training Specialist and Team Lead, and Customer Training Team Manager. Her experience at HubSpot included developing a paid customer training program that educated thousands globally on inbound marketing. She has also worked at EnerNOC as a Senior Learning and Development Specialist and held various roles at Michigan State University's Physical Plant Division.
Education and Expertise
Kallie Mc Conkie studied at Michigan State University, where she focused on Communication, Public Relations, and German. Her educational background has supported her career in customer success and training, allowing her to effectively communicate and educate customers in various roles. She is also an active member of the Chief community since 2022 and has been involved with the Sales Assembly Customer Success Leadership Council since 2020, contributing to the Chicago Tech Customer Success community.
Professional Contributions
Kallie Mc Conkie has made significant contributions to the field of customer success, particularly in the Chicago Tech community. She is an active participant in the Sales Assembly Customer Success Leadership Council, where she collaborates with other leaders to enhance customer success strategies. Her initiatives at ActiveCampaign have focused on improving customer onboarding and education, showcasing her commitment to enhancing customer experiences.