Katie Keating
About Katie Keating
Katie Keating is the Manager of Customer Experience at ActiveCampaign, where she has worked since 2023. With a diverse background in client success and community organizing, she has significant experience in relationship management across various sectors, including political campaigns and SaaS industries.
Work at ActiveCampaign
Katie Keating currently serves as the Manager of Customer Experience at ActiveCampaign, a role she has held since 2023. Located in Chicago, Illinois, she works in a hybrid capacity. Prior to this position, she was the Manager of Customer Success at ActiveCampaign from 2021 to 2023, and before that, she worked as a Senior Account Manager from 2019 to 2021. Her tenure at ActiveCampaign highlights her commitment to enhancing customer experiences and driving client success.
Background in Political Campaigns
Katie Keating has experience in political campaigns, having worked as a Field Organizer for Obama for America in 2008 for eight months in the Greater Denver Area. She also served as the Regional Field Director for Organizing for America in 2012 for five months in the Columbus, Ohio Area. This background in community organizing has contributed to her skills in relationship management and communication.
Experience in SaaS and Client Success
Katie has a significant background in the Software as a Service (SaaS) industry. She worked at MobileCause as an Enterprise Account Manager from 2015 to 2019 and as a Senior Customer Success Manager from 2014 to 2015. Her roles in these positions focused on empowering client success, particularly in small business marketing, and she has had a direct impact on business revenue through her relationship management skills.
Education and Expertise
Katie Keating studied at The Indiana Academy for Science, Mathematics, and the Humanities, where she earned her high school diploma from 2005 to 2007. She then attended Indiana University Bloomington, where she studied Sociology and French, achieving a Bachelor's degree from 2008 to 2010. Her educational background supports her expertise in relationship management and community engagement.
Previous Roles and Career Development
Throughout her career, Katie Keating has held various positions that have contributed to her professional development. She worked as a Marketing Producer at General Assemb.ly for six months in 2013-2014 and as a Client Services Coordinator at Framerunner for one year from 2011 to 2012. Her diverse work history showcases her versatility and adaptability across different sectors.