Kelly Witkop
About Kelly Witkop
Kelly Witkop is a Manager of Operations at LABDESIGN, inc, with a background in solutions consulting and project management. She has developed onboarding processes and expanded service offerings, contributing significantly to team performance and revenue.
Current Role at LABDESIGN, Inc.
Kelly Witkop serves as the Manager of Operations for Southern California at LABDESIGN, Inc. since 2023. In this role, she oversees operational activities and ensures efficient workflow within the organization. Her responsibilities include managing team performance and aligning operational strategies with business objectives.
Experience at ActiveCampaign
Kelly Witkop has extensive experience at ActiveCampaign, where she held multiple roles. She worked as a Commercial Account Executive from 2016 to 2018 and later transitioned to the Solutions Consultant position from 2018 to 2019. After serving as a Senior Solutions Consultant from 2019 to 2021, she currently holds the title of Manager of the Solutions Team since 2021. Throughout her tenure, she contributed to various initiatives that enhanced customer experience and team performance.
Educational Background
Kelly Witkop studied Speech Communication and Rhetoric at Griffith University, where she earned her Bachelor's degree. She also attended California Polytechnic State University-San Luis Obispo, achieving the same degree. Her educational background has provided her with strong communication skills applicable in her professional roles.
Achievements in Team Development
During her time at ActiveCampaign, Kelly Witkop developed a comprehensive onboarding process for Solutions Consultants, which improved new hire integration. She expanded the Solutions Service Offerings to seven different options, enhancing customer experience. Additionally, she built a team that contributes $1 million in revenue with a 98.5% average retention rate.
Process Improvement Initiatives
Kelly Witkop has implemented significant process improvements throughout her career. At ActiveCampaign, she created over 15 new processes to align team goals, contributing to improved performance. She also implemented a CRM solution that centralized data and product tracking, which enhanced team efficiency.