Marina Martins
About Marina Martins
Marina Martins is a Senior Manager of Customer Success and Services for Latin America at ActiveCampaign, based in Florianópolis, Brazil. She has extensive experience in customer success roles across various companies, particularly within ActiveCampaign, where she has worked since 2020.
Current Role at ActiveCampaign
Marina Martins serves as Gerente Sênior, Customer Success and Services LatAm at ActiveCampaign. She has held this position since June 2023, overseeing a team that includes Customer Success Managers, Renewals, Education, and Onboarding specialists across Brazil and Colombia. In her role, she is responsible for managing the Latin American operations of ActiveCampaign's Customer Success and Services, ensuring effective support and service delivery to clients in the region.
Previous Experience at ActiveCampaign
Marina Martins has extensive experience at ActiveCampaign, having worked in various roles since 2020. She began as a Level 2 Customer Success Manager for 8 months, followed by a position as Support and Success Manager for 10 months. From 2019 to 2020, she served as a Customer Success Manager for one year. Additionally, she held the position of Manager, Onboarding LatAm from 2021 to 2023, contributing to the onboarding processes for clients in the region.
Experience at Resultados Digitais
Prior to her tenure at ActiveCampaign, Marina Martins worked at Resultados Digitais in several roles. She served as a Sales Development Representative from 2016 to 2017 for 10 months and as a Sales Representative from 2017 to 2018 for one year. In 2018, she worked as a Farmer for 4 months. Her roles at Resultados Digitais provided her with foundational experience in sales and customer engagement.
Education and Academic Background
Marina Martins studied at Universidade Federal de Santa Catarina, where she earned a degree in Business Administration from 2011 to 2015. This educational background has equipped her with the necessary skills and knowledge to excel in her roles within customer success and services management.
International Experience and Team Management
Marina Martins has demonstrated her capability in managing cross-functional teams across multiple countries in Latin America. Her experience includes overseeing teams in Brazil and Colombia, which reflects her ability to navigate diverse cultural and operational landscapes within the region.