Massimiliano L.
About Massimiliano L.
Massimiliano L. is a Manager of Customer Success and Renewals Management at ActiveCampaign, with a background in customer success and account management across various roles in the company and at CarTrawler. He holds degrees in International Leadership and Organizational Behavior from Università Bocconi and Management Studies from Dublin Business School.
Current Role in Customer Success Management
Massimiliano L. currently serves as the Manager of Customer Success and Renewals Management at ActiveCampaign. He has held this position since 2023, working in Dublin, County Dublin, Ireland. In this role, he is responsible for overseeing customer success initiatives and managing renewal processes to ensure client satisfaction and retention.
Previous Experience at ActiveCampaign
Prior to his current role, Massimiliano L. held several positions at ActiveCampaign. He worked as a Strategic Customer Success Manager for the Enterprise segment in EMEA for six months in 2021. Following this, he served as a Senior Strategic Customer Success Manager - EMEA from 2021 to 2022, and as an Account Manager - EMEA from 2019 to 2021. He also managed the EMEA Scaled Success team from 2022 to 2023.
Career at CarTrawler
Massimiliano L. has extensive experience at CarTrawler, where he worked in various roles. He started as a Client Advisor in Operations, focusing on Sales and Retention for three months in 2014. He then progressed to Team Lead in the same department from 2014 to 2016, followed by a role as Supply Account Manager from 2016 to 2018. He later became a Senior Supply Account Manager, serving from 2018 to 2019.
Education and Academic Background
Massimiliano L. studied at Università Bocconi, where he focused on International Leadership and Organizational Behavior. He also attended Dublin Business School, where he pursued Management Studies. His educational background provides a foundation for his expertise in customer success and management.