Otto Vargas
About Otto Vargas
Otto Vargas is a Senior Manager of Customer Experience at ActiveCampaign, where he has worked since 2023. With over 14 years of experience in management roles across various companies, he has a strong background in operations, digital marketing, and customer relations.
Work at ActiveCampaign
Otto Vargas has been serving as the Senior Manager of Customer Experience at ActiveCampaign since 2023. In this role, he focuses on enhancing customer interactions and ensuring a high level of satisfaction. His position is based in Costa Rica, where he leverages his extensive experience in customer service and management to drive improvements in the customer experience.
Previous Experience at Amazon Business
Before joining ActiveCampaign, Otto Vargas worked as an Operations Manager at Amazon Business from 2020 to 2023. During his three years in this role, he was responsible for overseeing operations and ensuring efficient processes within the organization. His experience at Amazon contributed to his strong management skills and operational expertise.
Educational Background
Otto Vargas studied Information Technology at UACA, where he earned his Bachelor's degree from 2005 to 2007. He also completed his high school education at Colegio Ilppal and attended Country Day School for his elementary education. Additionally, he pursued Network and System Administration at Valencia College, achieving a Cisco CCNA certification in 2007. He further enhanced his skills by obtaining a Microsoft MCSA certification from New Horizons.
Career in Customer Service and Management
Otto Vargas has over 14 years of experience in customer service and management roles across various organizations. His career includes positions such as Client Services Manager and Email Account Manager at Experian, where he developed strong communication and managerial skills. He also held roles at Cheetah Digital, Fujitsu, and HP, where he led teams and managed service desk operations.
Skills and Expertise
Otto Vargas possesses a strong background in management for service desks, operations, and digital marketing. He is skilled in cultivating positive relationships and has a proven ability to lead teams effectively. His analytical approach to numbers and openness to feedback contribute to his success in driving results and fostering team success within organizations.