Pedro Dos Santos
About Pedro Dos Santos
Pedro Dos Santos is a Senior Support Engineer currently working at ActiveCampaign in Orlando, Florida. He has extensive experience in customer support and technical roles, having previously worked at companies such as Google and Talkdesk, and holds a Bachelor of Communication from Universidade Lusófona.
Work at ActiveCampaign
Pedro Dos Santos currently serves as a Senior Support Engineer at ActiveCampaign in Orlando, Florida. He has been in this role since 2023. Previously, he worked at ActiveCampaign as a Senior Technical Support Specialist from 2020 to 2023 in Lisbon, Portugal. His experience at ActiveCampaign reflects his expertise in providing technical support and customer service in the marketing automation sector.
Previous Experience at Google
Pedro Dos Santos worked at Google as an AdSense Publisher Support representative in Dublin, Ireland, for a duration of 8 months in 2014. This role involved assisting publishers with their AdSense accounts, showcasing his ability to handle complex customer inquiries and support issues in a high-profile technology company.
Background in Customer Support
Before his tenure at ActiveCampaign, Pedro held the position of Customer Support Team Lead at Talkdesk from 2014 to 2015 in the Lisbon Area, Portugal. He also worked at InvoiceXpress as the Marketing & Customer Support Team Lead from 2011 to 2014. These roles contributed to his development in customer service management and team leadership.
Education and Expertise
Pedro Dos Santos earned a Bachelor of Communication with a focus on Marketing, Advertising & Public Relations from Universidade Lusófona - Centro Universitário Lisboa, studying from 2007 to 2010. He also completed his high school education at Escola Secundária Manuel Cargaleiro, where he studied Design and Applied Arts from 1999 to 2004. His educational background supports his career in communication and customer support.
Communication and Interpersonal Skills
Pedro describes himself as someone who wears his heart on his sleeve, indicating a high level of emotional intelligence and authenticity. He enjoys engaging in debates and values the exchange of opinions, which suggests strong communication and interpersonal skills. His passion for web solutions and products further highlights his interest in technology and innovation.