Tabitha Jordan
About Tabitha Jordan
Tabitha Jordan is a Manager of Product Education at ActiveCampaign, where she has worked since 2023. She has a diverse background in education and customer enablement, with previous roles at ActiveCampaign and Hireology, and holds a Master's degree in Journalism from DePaul University.
Current Role at ActiveCampaign
Tabitha Jordan currently serves as the Manager of Product Education at ActiveCampaign, a position she has held since 2023. In this role, she focuses on developing educational resources and training programs to enhance product understanding among users. She manages the learning management system for both internal and customer-facing content, ensuring that all materials align with marketing and product strategies.
Previous Experience at ActiveCampaign
Tabitha Jordan has held multiple roles at ActiveCampaign prior to her current position. She worked as a Program Manager from 2022 to 2023, and as an Account Manager, Reactive from 2018 to 2020. Additionally, she served as a Senior Education Content Specialist from 2020 to 2022 and as an Education Content Specialist from 2019 to 2020. Throughout her tenure, she developed and built the Accelerated Onboarding initiative and created a comprehensive online content roadmap.
Education and Academic Background
Tabitha Jordan studied at Western Michigan University, where she earned a Bachelor of Arts and Sciences in Communication Studies and Sociology from 2006 to 2009. She furthered her education at DePaul University, obtaining a Master of Arts in Journalism from 2010 to 2012. Her academic background provides a strong foundation for her roles in education and content development.
Professional Experience Prior to ActiveCampaign
Before joining ActiveCampaign, Tabitha Jordan held various positions that contributed to her expertise in education and customer engagement. She worked as an Implementation Manager at Hireology from 2016 to 2018 and as a Customer Care Specialist at Cars.com from 2015 to 2016. She also served as a Social Media Intern at CelebTV in 2012 and was a Young Adults Board Member at Beverly Arts Center from 2011 to 2015.
Content Development and Training Initiatives
In her roles, Tabitha Jordan has been instrumental in content development and training initiatives. She created content plans for a growing YouTube channel and an internal learning management system, producing over 50 videos for the video library. She also developed certifications and courses related to the ActiveCampaign toolset and marketing and sales domain knowledge, serving as a subject matter expert and internal trainer for new hires.