Taylor Holtz
About Taylor Holtz
Taylor Holtz is a Senior Customer Experience Specialist with extensive experience in technical support and customer service within the information technology sector. He has worked for several companies, including ActiveCampaign and Card Concepts Inc., and holds a Bachelor of Science in Information Technology from DePaul University.
Current Role at ActiveCampaign
Taylor Holtz currently serves as a Senior Customer Experience Specialist at ActiveCampaign, a position held since 2023. This role is based in Chicago, Illinois, and operates in a remote capacity. In this position, Holtz focuses on enhancing customer experiences and providing support to clients, leveraging extensive experience in customer service and technical support.
Previous Experience at ActiveCampaign
Prior to the current role, Taylor Holtz worked at ActiveCampaign in various capacities. Holtz served as a Product Support Specialist from 2019 to 2022 for three years, followed by a role as a Premier Support Specialist for eight months in 2022 to 2023. These positions involved providing technical support and improving customer service processes within the organization.
Background in Information Technology
Taylor Holtz has a solid educational foundation in Information Technology, having earned a Bachelor of Science (B.S.) degree from DePaul University from 2004 to 2008. This academic background has contributed to Holtz's expertise in data analysis and quality assurance within the information technology and services industry.
Professional Experience Prior to ActiveCampaign
Before joining ActiveCampaign, Taylor Holtz held several positions in the technology sector. Holtz worked as a Technical Support Specialist at Card Concepts Inc. from 2016 to 2018 and as a Smart Start Advisor at Cbeyond from 2010 to 2011. Additionally, Holtz gained experience as a Mac Specialist at Apple in 2007 and worked as an IT professional at Advanced Resources in 2015.
Skills and Expertise
Taylor Holtz possesses advanced skills in Microsoft Excel and Microsoft Word, which are essential for effective data management and reporting. Holtz has developed a strong background in quality assurance and has expertise in enhancing customer service and technical support capabilities, contributing to overall operational efficiency.