Xiaofei Zhang
About Xiaofei Zhang
Xiaofei Zhang serves as the Senior Director of Strategic Partnerships at ActiveCampaign, where they leverage their extensive experience in customer success and technical account management. With a strong educational background from Tsinghua University and Harvard University, Zhang has previously held key roles at Salesforce, Coursera, and Accenture.
Current Role at ActiveCampaign
Xiaofei Zhang serves as the Senior Director of Strategic Partnerships at ActiveCampaign, a position held since 2021. In this role, Zhang focuses on forming strategic partnerships that enhance the Customer Experience Automation Platform. This position leverages Zhang's extensive experience in customer success management and technical account management, contributing to the overall growth and effectiveness of the company's strategic initiatives.
Previous Experience at Salesforce
Zhang has a notable history with Salesforce, where they worked in various capacities. From 2016 to 2019, Zhang served as the Principal Customer Success Manager for Sales Cloud. Following this role, Zhang transitioned to Director of Strategic Partnerships for Salesforce Essentials from 2019 to 2021. These positions provided Zhang with significant insights into customer success and strategic partnerships within a leading technology company.
Educational Background
Xiaofei Zhang possesses a diverse educational background. Zhang earned a Bachelor's degree from Tsinghua University, studying English Language and Literature and Economics. Additionally, Zhang obtained a Master's degree in International Education Policy from Harvard University. This combination of studies supports Zhang's expertise in strategic partnerships and customer experience.
Experience in Digital Marketing and Business Operations
Zhang has experience in digital marketing and business operations from their tenure at LearnLaunch, where they worked from 2013 to 2014. This role lasted for seven months and provided Zhang with skills that complement their strategic partnership capabilities. The knowledge gained from this experience aids in creating effective partnerships that align with business objectives.
Background in Research and Consulting
Before entering the technology sector, Xiaofei Zhang worked as a Research Analyst at Tsinghua University's Office of the President from 2011 to 2013. Additionally, Zhang briefly worked in strategy consulting at Accenture in 2013. These roles contributed to Zhang's analytical skills and understanding of strategic frameworks, which are essential in their current position.