Claudia Melis
About Claudia Melis
Claudia Melis is an Enterprise Solutions Engineer with a diverse background in technical support and digital marketing. She has worked for several companies, including Salesforce and Lufthansa, and holds three Salesforce certifications.
Current Role at ActiveProspect
Claudia Melis serves as an Enterprise Solutions Engineer at ActiveProspect, a position she has held since 2022. In this role, she focuses on delivering solutions that enhance customer engagement and streamline processes. Additionally, she has been working as a Salesforce System Administrator at ActiveProspect since 2021, where she manages Salesforce systems to optimize functionality and user experience. Claudia's remote work arrangement allows her to contribute effectively from Italy.
Previous Experience in Customer Support and Sales
Claudia Melis has a diverse background in customer support and sales. She worked as a Customer Support Specialist at Lufthansa from 2015 to 2016, where she provided assistance to customers in Dublin. Prior to that, she held positions as a Sales and Travel Advisor at SINA SAS and My Yacht Charter in Cagliari, Italy, from 2010 to 2014. Her experience in these roles has equipped her with skills in client relations and service delivery.
Technical Support and Digital Marketing Background
Claudia has a strong foundation in technical support and digital marketing. She worked as a Technical Support Specialist at Voxpro for Google Nest Labs from 2017 to 2019, and as a T2 Support Engineer at Salesforce from 2019 to 2021. Additionally, she briefly served as a Digital Marketing Account Manager at Accenture in 2016. This varied experience reflects her ability to navigate both technical and marketing landscapes.
Educational Qualifications
Claudia Melis holds a Bachelor's degree in Tourism and Travel Services Management from Università degli Studi di Cagliari, which she completed from 2006 to 2010. Prior to this, she studied Foreign Languages and Literatures at 'E. D'Arborea,' achieving her High School Diploma between 2001 and 2006. Her educational background supports her career in customer service and solutions engineering.
Salesforce Certifications and Expertise
Claudia Melis holds three Salesforce certifications, demonstrating her expertise in Salesforce systems. These certifications reflect her commitment to professional development and her proficiency in managing Salesforce environments. Her technical skills are further complemented by her experience in various roles that required a deep understanding of customer relationship management.