Erica Garza
About Erica Garza
Erica Garza is a Manager of Customer Success at ActiveProspect, where she has worked since 2022. She has extensive experience in client success and account management, having held various positions at companies such as ActiveProspect, Edgenuity Inc., and Cision.
Current Role at ActiveProspect
Erica Garza serves as the Manager of Customer Success at ActiveProspect, a position she has held since 2022. In this role, she oversees customer success initiatives and strategies, ensuring that clients receive optimal support and value from the company's services. Her leadership contributes to enhancing customer satisfaction and retention.
Previous Experience at ActiveProspect
Prior to her current role, Erica worked at ActiveProspect as a Senior Client Success Manager from 2020 to 2022. She also held the position of Team Lead, Customer Success for 7 months in 2022. During her tenure, she focused on developing client relationships and improving service delivery.
Experience at Edgenuity Inc.
Erica has a significant background with Edgenuity Inc., previously known as Compass Learning. She worked there as a Sales Manager in Client Success from 2017 to 2019 and as Team Lead in Client Success from 2014 to 2016. Additionally, she began her career at Compass Learning as a Product Support Specialist from 2012 to 2013.
Career at Cision
Erica held the position of Sales Manager for Mid Market Account Management at Cision from 2019 to 2020. In this role, she managed client accounts and contributed to sales strategies within the mid-market segment, enhancing client engagement and satisfaction.
Education and Qualifications
Erica Garza earned a Bachelor of Science (B.S.) degree from Texas State University. Her educational background provides a foundation for her career in customer success and account management, equipping her with the necessary skills to excel in her roles.