Svitlana Zhyhulina
About Svitlana Zhyhulina
Svitlana Zhyhulina is an experienced L3 Support Engineer currently working at ActiveProspect and LeadsBridge in Austin, Texas. She holds a Master's degree in Business Management and has a background in translation and customer support.
Current Role as L3 Support Engineer
Svitlana Zhyhulina currently serves as an L3 Support Engineer at ActiveProspect, a position she has held since 2023. Her role involves providing advanced technical support and troubleshooting for clients. In addition to her work at ActiveProspect, she is also employed as an L3 Support Engineer at LeadsBridge, where she has been contributing since 2023. This dual role showcases her expertise in technical support within the industry.
Previous Experience at ActiveProspect
Before her current position, Svitlana worked at ActiveProspect as an L2 Support Engineer from 2022 to 2023. During her six-month tenure in Austin, Texas, she focused on resolving customer issues and enhancing user experience. This experience laid the groundwork for her advancement to L3 Support Engineer.
Background in Customer Support at LeadsBridge
Svitlana has extensive experience in customer support roles at LeadsBridge. She began as a Customer Support Specialist from 2019 to 2021, followed by a promotion to VIP Support Specialist from 2021 to 2022. She then transitioned to the L2 Support Engineer role from 2022 to 2023. Her time at LeadsBridge spanned over three years, during which she developed strong skills in client relations and technical assistance.
Educational Qualifications
Svitlana Zhyhulina holds a Master's degree in Economics and Business Administration from the Interregional Academy of Personnel Management, which she completed from 2000 to 2002. Additionally, she earned a Master's degree in Translation from Sumy State University, studying English and German from 1995 to 2000. She also completed the Google IT Support Professional Certificate through Coursera, further enhancing her technical skills.
Translation and Proofreading Experience
Prior to her technical support career, Svitlana worked as a Remote Translator and Proofreader at ISO Translations from 2014 to 2019. She specialized in English-Ukrainian, German-Russian, and English-Russian translations. This role required a high level of language proficiency and attention to detail, contributing to her diverse skill set.