Fran Newell
About Fran Newell
Fran Newell is an Implementation Specialist at ACTO, where she has worked since 2020. With a background in customer service and operations management, she has developed training materials and improved operational efficiency throughout her career.
Work at ACTO
Fran Newell has been serving as an Implementation Specialist at ACTO since 2020. In this role, Fran focuses on the implementation of solutions that enhance operational efficiency. Responsibilities include negotiating and contracting purchases and leases of hardware, equipment, and supplies, which highlights Fran's strong negotiation skills. This position allows Fran to contribute significantly to the company's operational processes and customer engagement strategies.
Previous Experience
Before joining ACTO, Fran Newell worked at The Enrollment Management Association from 2013 to 2018 as a Customer Service Support Specialist. During this five-year tenure, Fran identified high-impact modifications to existing procedures, which contributed to improved operational efficiency. Additionally, Fran developed product training materials that enhanced customer understanding and engagement. Prior to this role, Fran was a Senior Operations Manager at inVentiv Health from 1999 to 2012, where Fran gained extensive experience in operations management.
Education and Expertise
Fran Newell studied at Queens College, where Fran achieved a degree in English Language and Literature/Letters. This educational background provides a strong foundation for effective communication and training development. Fran's expertise includes customer service, operational efficiency, and training material development, which are essential skills in the roles held throughout Fran's career.
Skills and Contributions
Fran Newell has demonstrated strong negotiation skills through the successful contracting of hardware, equipment, and supplies at ACTO. In previous roles, Fran coordinated daily communication with customers and clients, showcasing diplomacy, tact, and sensitivity. These skills have contributed to enhanced customer relationships and operational improvements across various positions held throughout Fran's career.