Jhelyn C.
About Jhelyn C.
Jhelyn C. is a Technical Support Specialist with extensive experience in customer service and digital content creation. She has worked in various roles across multiple industries, showcasing her adaptability and proficiency in e-commerce operations.
Work at ACTO
Currently, Jhelyn C. serves as a Technical Support Specialist at ACTO, a position she has held since 2023. In this role, she is responsible for providing technical assistance and support to users, ensuring that they can effectively utilize the company's products and services. Her work is conducted remotely, allowing her to engage with clients and colleagues from various locations.
Previous Employment Experience
Prior to her role at ACTO, Jhelyn C. held several positions across different companies. She worked as a Virtual Assistant at Lonia for four months in 2022, and as a Customer Success Manager at Loyalty Health Marketing for five months in 2023. Additionally, she has experience as a Customer Support Specialist at Ashby & Graff® Real Estate and as a Vendor Advocate at Chegg Inc. Her career also includes roles in the BPO industry, such as an REO Associate at Altisource and a Customer Service Specialist at transcosmos Asia Philippines Inc.
Education and Expertise
Jhelyn C. studied at the Philippine School of Business Administration, where she earned a Bachelor of Science degree in Computer Science from 2008 to 2010. She possesses proficiency in digital content creation tools, including Canva, Adobe Photoshop, and Premiere Pro. Additionally, she has expertise in e-commerce operations, specifically using Shopify and Oberlo for order fulfillment.
Career Transition and Skills
Jhelyn C. transitioned from the BPO industry to freelancing, which highlights her adaptability and versatility in her career. She has been working as a Virtual Assistant on Upwork since 2020, where she collaborates with clients from various industries. Her ability to manage client relationships and work effectively under pressure reflects her strong client management skills and resilience.
Professional Attributes
Jhelyn C. strives to maintain a positive workplace environment while also demonstrating the ability to work under pressure. Her experience across multiple roles and industries showcases her adaptability and resilience, making her a valuable asset in any team setting.