Sanchit Sharma
About Sanchit Sharma
Sanchit Sharma is a Senior Customer Support Specialist at ACTO, where he has worked since 2021. He specializes in data analysis and visualization, utilizing tools like SQL and Tableau to enhance customer support strategies.
Work at ACTO
Sanchit Sharma has been employed at ACTO as a Senior Customer Support Specialist since 2021. In this role, he operates remotely from Toronto, Ontario, Canada. His responsibilities include collaborating with data science and engineering teams to ensure that customer support data analysis aligns with the company's broader data initiatives. He has developed and maintained interactive dashboards in Tableau, which provide real-time data visualizations for tracking key performance indicators.
Education and Expertise
Sanchit Sharma earned a Bachelor of Applied Science (BASc) in Mechatronics, Robotics, and Automation Engineering from Ryerson University. His studies spanned from 2011 to 2017, covering a six-year period. This educational background has equipped him with a strong foundation in engineering principles, which he applies in his current role in customer support.
Data Analysis Skills
In his position at ACTO, Sanchit regularly performs data analysis using SQL to extract insights that inform customer support strategies. He has utilized APIs to streamline data collection and integration processes, enhancing data accessibility and analysis. Additionally, he conducts text analysis on customer feedback and support tickets to identify common customer issues and sentiments.
Contributions to Customer Support Strategies
Sanchit Sharma provides data-driven recommendations to management, which contribute to strategic decisions in customer service operations. His ability to analyze data and extract actionable insights plays a crucial role in improving customer support strategies at ACTO.