Aliya Rakimgulova
About Aliya Rakimgulova
Aliya Rakimgulova is the Vice President of Global Technical Support at Acumatica, where she has worked since 2015. With over 15 years of experience in global support management, she previously held various roles at Acronis, including Vice President of Worldwide Support and Director of Customer Service and Technical Support.
Current Role at Acumatica
Aliya Rakimgulova serves as the Vice President of Global Technical Support at Acumatica, a position she has held since 2015. In this role, she focuses on enhancing product quality through effective support strategies. Rakimgulova has been instrumental in building Acumatica's best-in-class support organization, emphasizing the importance of developing and retaining talent within the technical support team. Her leadership contributes to the overall customer satisfaction by improving self-service options.
Previous Experience at Acronis
Prior to her current role, Aliya Rakimgulova worked at Acronis in various capacities. She served as the Vice President of Worldwide Support from 2013 to 2015, where she managed global support operations. Before that, she held the position of Director of Customer Service and Technical Support from 2011 to 2013. Her tenure at Acronis began with a role as Senior Manager of Global Support Operations for nine months in 2010. During her time there, she managed a 24/7 global support department.
Education and Expertise
Aliya Rakimgulova holds a Bachelor of Science degree in Applied Mathematics and Informatics from Novosibirsk State University, where she studied from 2001 to 2005. Her educational background provides a strong foundation for her over 15 years of experience in global support management roles. Rakimgulova's expertise includes developing effective support strategies and enhancing customer satisfaction through improved service options.
Professional Focus and Goals
In her professional capacity, Aliya Rakimgulova aims to add value to product quality through effective support strategies. She emphasizes the importance of improving self-service options to enhance customer satisfaction. Her focus on talent development within the technical support team reflects her commitment to building a robust support framework that meets customer needs.