Angie York
About Angie York
Angie York is an Implementation Services Team Lead at Acumatica, with extensive experience in customer operations and support across various software companies. She has held multiple leadership roles and possesses expertise in ERP and CRM systems, process definition, and programming.
Current Role at Acumatica
Angie York serves as the Implementation Services Team Lead at Acumatica, a position she has held since 2021. In this role, she is responsible for overseeing the implementation of Acumatica's cloud ERP solutions. Her leadership contributes to the successful deployment of software that enhances business processes for clients. Her experience in project management and customer operations supports her effectiveness in this position.
Previous Experience in Professional Services
Prior to her current role, Angie York worked at several organizations in professional services. She was the Director of Customer Operations at ServMan Software by WorkWave from 2015 to 2018. Before that, she held various positions at Viewpoint (formerly Maxwell Systems), including Professional Services Operations Manager and Senior Customer Support Manager. Her extensive background in customer service and operations management has equipped her with the skills necessary for her current leadership role.
Educational Background in Computer Science
Angie York studied at the University of North Carolina at Charlotte, where she earned a Bachelor of Science degree in Computer Science with a concentration in Business. This educational foundation has provided her with the technical knowledge and analytical skills necessary for her career in software implementation and customer support.
Expertise in ERP and CRM Systems
Angie York possesses specialized skills in ERP and CRM systems support and training. Her expertise includes process definition and refinement aimed at enhancing productivity and efficiencies within organizations. This knowledge is critical in her roles, where she focuses on improving client experiences and ensuring successful software implementations.
Comprehensive Career in Customer Support
Angie York has a comprehensive career in customer support, beginning at Sunrise Software Inc. as a Customer Support Team Lead and Custom Programmer from 1996 to 2005. She has held multiple roles at Viewpoint (formerly Maxwell Systems), including Senior Software Support Representative and Customer Support Team Leader. Her long-standing commitment to customer service has shaped her professional trajectory and contributed to her current success.