Chris Hackett
About Chris Hackett
Chris Hackett is a Community Manager with a background in product management and expertise in gamification and self-service support. He has worked at Acumatica since 2021 and has previous experience at CA Technologies and OpenText.
Work at Acumatica
Chris Hackett has been serving as the Community Manager at Acumatica since 2021. In this role, he focuses on enhancing community interaction and engagement. His responsibilities include content curation and syndication, which are essential for maintaining an active community presence. Hackett's expertise in gamification and self-service support plays a significant role in his approach to community management.
Previous Experience at CA Technologies
Before joining Acumatica, Chris Hackett worked at CA Technologies from 2006 to 2009. He held the positions of Support Center Manager and Support Delivery Manager during his three-year tenure. In these roles, he was responsible for overseeing support operations and ensuring effective service delivery.
Experience at OpenText
Chris Hackett worked at OpenText as a Customer Marketing Manager for eight months, from 2020 to 2021. In this position, he contributed to customer engagement strategies and marketing initiatives, leveraging his background in product management to enhance customer interactions.
Education and Expertise
Chris Hackett studied at Bowling Green State University from 1981 to 1983. His educational background, combined with his expertise in product management, supports his role in community management. He possesses skills in relationship management, which are vital for building and maintaining community connections.
Community Engagement Initiatives
In his current role, Chris Hackett engages in special projects aimed at enhancing community interaction and engagement. His focus on gamification and self-service support reflects his commitment to improving the community experience and fostering a collaborative environment.