Courtney W.
About Courtney W.
Courtney W. is a Customer Success Manager at Acumatica and the Owner & Host of Living Room Confessional, LLC. With a background in supply chain analysis and corporate communications, she has over a decade of experience in customer success and operational improvement.
Current Role at Acumatica
Courtney W. serves as a Customer Success Manager at Acumatica, a role she has held since 2021. In this position, she focuses on enhancing customer satisfaction and ensuring successful service delivery. Her responsibilities include managing a diverse customer base and addressing service delivery renewals and escalations. Courtney's work contributes to the overall customer experience and retention efforts within the organization.
Experience at Living Room Confessional, LLC
Since 2020, Courtney W. has been the Owner and Host of Living Room Confessional, LLC, located in The Woodlands, Texas. In this role, she oversees the operations and content creation for the business. Her experience as a host allows her to engage with audiences and provide valuable insights, contributing to the growth and success of the company.
Professional Background in Logistics and Supply Chain
Courtney W. has extensive experience in logistics and supply chain management, having worked at CEVA Logistics in various roles, including Systems & Process Specialist Communications, Contract Manager, Finance/Business Analyst, and Project Manager. Her tenure at CEVA Logistics spanned several years, during which she focused on operational processes and project management. She also held the position of Supply Chain Operations Analyst, further solidifying her expertise in this field.
Educational Background in Corporate Communications
Courtney W. earned her Bachelor's degree in Corporate Communications from the University of Houston-Downtown, completing her studies from 2009 to 2012. This educational background has equipped her with essential skills in communication and strategic planning, which she applies in her professional roles.
Achievements in Customer Success
In her career, Courtney W. has demonstrated a strong ability to exceed performance goals, notably surpassing quarterly net renewal and add-on goals by over $1 million. She has successfully managed a customer base of over 580 customers and 75 partners, focusing on service delivery renewals and escalations. Additionally, she has developed and implemented customer experience strategies that have significantly reduced churn and improved customer retention.