Diana Bowers, Pmp
About Diana Bowers, Pmp
Diana Bowers is a Senior Customer Success Manager at Acumatica, with extensive experience in project management and customer satisfaction. She has held various managerial roles at companies such as Everest Software, Lexmark International, and Mi9 Retail, and is actively involved in community service through Habitat for Humanity.
Work at Acumatica
Diana Bowers has been serving as a Senior Customer Success Manager at Acumatica since 2018. In this role, she focuses on driving customer satisfaction and improving Net Promoter Scores (NPS) to minimize customer churn. Her responsibilities include creating and modifying policies, procedures, and processes aimed at enhancing the overall customer experience.
Previous Experience in Project Management
Before joining Acumatica, Diana Bowers held various project management roles. She worked at Everest Software from 2000 to 2010 as a Project Manager, followed by a position as Professional Service Manager at Lexmark International, Inc. from 2010 to 2016. She also served as a Project Manager at Mi9 Retail for one year in 2016-2017. Additionally, she was a Site Manager at Anton Systems, Inc. from 1997 to 1998.
Education and Expertise
Diana Bowers earned her Bachelor of Science degree in Computer Science and Management Science with an emphasis in Accounting from the University of Wisconsin-La Crosse, graduating in 1988. She furthered her education by obtaining an Online Non-Profit Management Certificate from The University of Texas at Austin, completing the program in 2014.
Community Involvement
Diana has been actively involved with Habitat for Humanity's Women's Build since 2008, contributing to the construction of approximately 20 homes. She has also participated in international volunteer trips to Chile, Guatemala, Trinidad, and Paraguay through Habitat for Humanity's Global Village program, demonstrating her commitment to community service and global outreach.
Entrepreneurial Ventures
In addition to her corporate experience, Diana Bowers co-owns a business called Soulutions by JoDi. Her diverse background includes experience in both for-profit and not-for-profit organizations, with a focus on project management, bookkeeping, ERP implementations, and digital organization.